Returns & Exchanges
At HEXXEE, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn and original-packaged items. If your new gear isn't the perfect fit, we are here to make the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Ensure all items are in their original condition with tags attached, and place them securely in the original packaging or a suitable shipping mailer.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Take your package to the nearest authorized drop-off point; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing